Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Because most of our jewelry is engraved to order with a name, a date or a personal message, our policy works a little differently depending on what you ordered.
Personalized and engraved items
Engraved and personalized pieces cannot be returned or exchanged, unless they arrive damaged or we made a mistake. This includes anything with a name, initials, date, custom wording or an uploaded photo. Once engraving begins, your piece is unique to you and cannot be resold.
Please check your spelling carefully before ordering. We engrave exactly what you type, character for character. We are not able to offer a refund or a free replacement for typing errors, so take a moment to review the engraving summary shown on the product page before adding to cart.
Ready to Gift items
Pieces without personalization can be returned within 30 days of delivery. To be eligible, your item must be in the same condition that you received it, unworn and unused, and in its original gift box. You will also need your order number or proof of purchase.
Being on sale does not affect your right to return a non-personalized item.
To start a return, contact us at kary.spo@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package, and a return shipping label where applicable. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately at kary.spo@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your piece arrives damaged, faulty or different from what you ordered, we will replace it free of charge — personalized or not. Please include your order number, a photo of the item, and a photo of the packaging if it was damaged in transit. You will not be asked to pay return shipping in these cases.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one. Personalized pieces cannot be exchanged.
Order changes and cancellations
Because production starts quickly, you can change or cancel an order within 12 hours of purchase. After that, your piece may already be in production and we cannot guarantee changes. Email kary.spo@gmail.com as soon as possible with your order number.
Lost or stolen packages
If you purchased Package Protection at checkout, lost, stolen or damaged parcels are covered and we will replace your order. Without Package Protection, we are unable to replace parcels marked as delivered by the carrier, although we will always help you file a claim.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Original shipping costs are not refunded, except when the item was damaged, faulty or incorrect.
If more than 15 business days have passed since we approved your return, please contact us at kary.spo@gmail.com.